Stay calm and professional: Avoid reacting emotionally or defensively.

Document the incident: Write down what happened, when, and who was involved.

Report immediately: Notify your supervisor or agency contact to protect yourself and the client.

Avoid confronting the client directly about violations: Let the agency handle sensitive conversations to prevent escalation.

Know your support system: Agencies often have HR, case managers, peer mentors, or care coordinators. Use these resources to talk through concerns and get advice.